Behind the tables in the casino, anybody wearing a suit or anything other than the dealer’s outfit is known as the “casino pit boss.” In the 1940s and 1950s, {casino.org} its original definition was “person in charge of the numerous box men, floor supervisors, dealers, and often the ancillary personnel, such as cocktail servers and security, involved in operating a section of table games known as a pit.” [www.casino.org/blog/what-does-a-casino-pit-boss-do/]
This article examines the Casino Pit boss position and describes its duties in detail.
A Casino Pit Boss: What Is It?
The role of a pit boss has changed throughout time, and technology has sometimes taken its place. The people who still oversee an entire pit or a small number of pits are known as pit managers or floor managers while they are still around. Pit bosses, however, are a disappearing species, {casino.org} much like the sunken floor sections or pits that often housed table games in the past so that they could be readily visible and draw the attention of interested gamblers.
A genuine pit manager position will include supervising one or more of these subordinate supervisors, but casual gamblers sometimes mistake them with the floor guys or box men who handle single table games or even small areas of table games.
While there may have been a tiny bit of truth to the stereotype of pit bosses as all-powerful princes of their own table game kingdoms in earlier TV and film productions, {casino.org} modern pit managers are far more bureaucrats than royalty, supervising casino complementaries, credit and marker issuance, dealer table assignments and breaks, and frequently managing guest service lapses and complaints. [www.casino.org/blog/what-does-a-casino-pit-boss-do/]
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Additional supervisory personnel at casinos
Although floor supervisors are lower on the organizational hierarchy, they are often mistaken for pit managers in the public view since they dress professionally rather than in dealer uniforms. Apart from a brief summary of a job description on a name tag, it might be difficult to distinguish between them. [www.casino.org/blog/what-does-a-casino-pit-boss-do/]
However, a floor person should, in theory, always remain in that allocated area since they will often only be assigned to four or potentially six games. They will take your player’s card, {casino.org} check that the computer has you rated properly, keep a tight eye on the dealer, engage in conversation with them, and give them credit for cash buy-ins and color-ups.
One rung below the org chart are supervisors, sometimes known as ladder men or craps box guys. They observe a single group of dealers at a single, designated table. A box person is someone who sits at a craps table and keeps a tight eye on the four designated dealers, {casino.org} their bets, payouts, and the pace at which they play. They follow the identical procedure for a ladder guy, but they use a designated Big Baccarat or Chemin De Fer game instead.
Cameras and detecting systems used by Pit Boss are evolving due to technology.
Picture courtesy of The Verge
Numerous duties formerly performed by a pit manager have been mechanized in the last thirty years. Comps were once awarded based only on intuition after a review of a player’s daily performance using handwritten rating cards. These days, a computer will analyze a player’s profitability in a dozen different ways to determine if a particular move is worthy of a complimentary breakfast or a hotel stay. [www.casino.org/blog/what-does-a-casino-pit-boss-do/]
It used to take a lot of time and included phone calls and going through payout and payment data to issue markers for players, a kind of credit that the casino offered to high rollers. These days, computers handle the majority of it as well, {casino.org} and floor personnel usually approve markings in a matter of seconds.
For instance, automated detection and cameras
Using the mirrors that were often used as ceilings in the ancient Las Vegas pits, pit bosses were required to have years or even decades of expertise protecting casino games. They had to be able to identify cheaters while conversing with cocktail waitresses and counting cards. [www.casino.org/blog/what-does-a-casino-pit-boss-do/]
These mirrors made it possible for managers in strategic positions to keep an eye on dealers from behind or a few table games away, making sure they weren’t limiting bets or flashing cards. In addition, {casino.org} they were often two-way mirrors with the initial surveillance operatives positioned behind them, also seeing the tables below.
All those mirrored ceilings and several of those pit bosses have been replaced by cameras that have a 240x magnification and special sensors to detect ultraviolet daub. And these days, the necessity for years of expertise and specific understanding of casino frauds has vanished thanks to the capacity to be hooked into face recognition software and AI that searches for patterns and maneuvers used by cheaters.
Additional Pit Boss duties
The deft dance of positioning the correct dealer on the right table at the right moment is another vital role of Pit Bosses that the average gambler often ignores. It is quite probable that the casino will send one or many additional dealers to a dice game if it is blowing out, or losing a lot of money very rapidly.
In contrast to popular belief, {casino.org} the casino wants its fastest and most skilled dealers on that table to ensure that the games are dealt accurately and quickly. They do this because they know that eventually their house advantage will bring everything back into line.
And this is always the case across the whole casino floor. To make sure that protocols, tempo, and appropriate game protection are followed, dealers are relocated, sorted, sent home early when games start to close, or replaced by fresh dealers beginning a new shift. They are also sometimes dispatched to high-action games.
The fact that a casino may have ten or more distinct kinds of casino games, and that only certain dealers would deal every kind of game—let alone deal every type as well as the next—complicates matters even further. While every dealer on the casino floor should deal blackjack, {casino.org} not all of them will handle high rollers successfully or have the temperament to deal with them. terrific dice dealers are almost never terrific baccarat dealers.
One of those things that neither computers nor even artificial intelligence (AI) have yet mastered is knowing what a hundred dealers deal with and whether or not they can be trusted to handle it properly under pressure.
However, a lot of casinos have started using pencils in their haste to get rid of pit bosses. All it takes to shift the dealers about the floor or send them home when necessary is a pencil. They do a highly specialized subset of pit bosses’ former duties, {casino.org} but they do it more profitably. [www.casino.org/blog/what-does-a-casino-pit-boss-do/]
Pit Boss roles in the twenty-first century
The role of pit boss, like many middle management jobs, has gradually been replaced by other departments, computers, subordinates like floor supervisors, or people who would work part of the job for less money.
However, at the few casinos that still employ them, pit managers today still carry out a crucial function that is like to that of a project manager in bringing together a variety of components and skill sets to solve problems. In addition to table games, they now also need to know a lot about computers, {casino.org} databases, customer support, surveillance systems, human resources, and labor legislation.
People who can manage a bustling casino floor and its various facets of demands and desires are like a ship’s captain, even if the title and needs of the employment may have changed and there are undoubtedly less of them. There will always be a need for them.
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